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Today customers want to know if suppliers are able to act proactively and will recognize their needs.This can be shown for instance by the commitment to zero defects quality processes and best price quotes. In reality customers know that those expectations can rarely be found. One way to improve the performance level of suppliers in the described direction is supplier development. This is conducted in many industries by the customers itself or by consulting companies in close cooperation with the customer. Well known approaches are the activities of Japanese electronics and automotive companies which are accomplished within Keiretsu structures. The outstanding success of the Japanese industry of the last decades is based to a certain extent on this kind of supplier integration into the holistic value adding process.
As per the survey :
Product missing - chain of supply
