What is behavioral based interview?

Behavioral interviewing is a technique used by employers to learn about your past behavior in particular situations. Why? Past behavior is a better predictor of future behavior than is speculation (on your part) about how you would act in a hypothetical future situation. Examples: 1. Weak question: "Do you like working with people?" This question could be answered with a "yes" or "no" and is extremely vague. It begs the questions: What kinds of people (coworkers, clients, etc.)? Working how (teaching, serving, leading)? The answer is implied; most likely the interviewee is expected to say "yes." Thus this question is poorly phrased and is likely to yield no useful information. 2. Better, but not best question: "If you had to work with an annoyed customer, what would you do?" Better because this specifies the type of person and the type of situation. Not best because it calls on you (the interviewee) to speculate; it's hypothetical. You can likely come up with a predicted future behavior that is preferable, even if you did not behave that way in the past. 3. Best format, which is not a question, but a statement calling for your response: "Tell me about a time that you had to deal with a disgruntled individual in a work situation." Why this is best: You must draw on your past behavior, which is the best predictor of your future behaviors. Most college students have worked in some kind of customer service environment and can likely cite an example. More examples of behavioral interview prompts: Notice most of these are not questions, but are statements for your response. ;-) Describe a time when you were faced with problems or stresses at work that tested your coping skills. What did you do? Give an example of a time when you had to be relatively quick in coming to a decision. Give me an example of an important goal you had to set and tell me about your progress in reaching that goal. Describe the most creative work-related project you have completed. Give me an example of a problem you faced on the job, and tell me how you solved it. Tell me about a situation in the past in which you had to deal with a very upset supervisor or co-worker. Give me an example of when you had to show good leadership.

agree with mr. Ehab

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Behaviour based questions are used to assess similar skills and abilities to situational questions. In behaviour based questions the employer asks you to describe what you did in an actual experience. Past action is a predictor of future actions. How you've dealt with situations tells the employer a great deal about how you'll handle things in their organization. Before you select a situation to describe, think about what it says about your ability to work well with others, to solve problems, to provide good customer service. Behaviour based questions often start with tell me about a time when.

• Tell me about a time when you dealt with a customer complaint?
• Can you tell us about a school or work situation where you recognized a problem and took action to correct it?
• Give us an example of a presentation you made at work/school? How did you research it? What were your findings and conclusions?
• Can you describe a group situation where you were the only person who disagreed with a point of view or action? How did you handle it? What were the results?