Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

Customers are pointing out a big known problem with your product, what do you do as a company to resolve such problem?

user-image
Question added by Alvin Dabbie Gardiner , Sales Manager and Customer relation representative , walsha ltd
Date Posted: 2016/03/15
Deleted user
by Deleted user

Stop production and reassure them that the problem will be addressed in the upcoming product versions. If possible provide a solution to the existing problem and continue production in order to minimize loss.

RAJESH KUMAR
by RAJESH KUMAR , Junior Design Engineer , RRB ENGINEERING

Survey the problem conducted points and  analyse if rework can be done or not,then rectify .

د Waleed
by د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

1. Run a survey

2. Meet customers

3. Check our production lines

4. Rectify the problem if existed

 

Thank You

More Questions Like This