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What is the importance of service level of call center metrics? Is service level a key target metric to use for performance ?

Metrics Analysis Customer Service Customer Focus Cisco Call Manager Performance Metrics
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Question added by Najib Al-Asad , Contact Center & Quality Supervisor , MTN
Date Posted: 2016/04/01
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Mohammed Bin Salmah
by Mohammed Bin Salmah , Procurement and Sales Engineer , Yemen Equipment & Supply - YES

In call center it is not important how many calls you received by day but how many problems you solved by day. So you should focus on that and you should control and organize the performance of your staff

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