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full agree with all colleagues answers
The grievance procedure must enable an employee to bring his workplace concerns to upper levels of management. The procedures must follow strict guidelines which should provide an aid in solving the grievances of the employees. An employee must get a proper chance to present his case and the opportunity to be heard.
A grievance can have up to four phases:
(1) the management resolution steps
(2) qualification for hearing
(3) hearing
(4) review of the hearing decision.
Many grievances result in resolution during the management steps, without a grievance hearing. Ultimately, a resolution must be reached in a timely manner.
The Labour Relations Agency (LRA) Code of Practice on Disciplinary and Grievance procedures(external link opens in a new window / tab) (the Code) sets out principles that you and your employer should follow to achieve a reasonable standard of behaviour in handling grievances.