Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

As head of the customer service department, what are the most impotant modules that can help in achieving customer service excellence training for workers?

user-image
Question added by Lana Oudeh , PR Coordinator , Al Ghanem
Date Posted: 2016/04/06
Yosef Abdalsalam Mohammed
by Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture

the most important Module is (compassion for customers) and the Modules sequence is 

Module1 – Compassion for the Customers

Module2 – Listening and Problem-Solving Skills

Module3 – Communication and Telephone Skills

Module4 – Handling Tense, Stressful and Multi-Tasking Situations

Kamilia Mabrouki
by Kamilia Mabrouki , Sales Executive , HOWS

Applying the L.E.A.R.N methodology which is LISTEN,EMPATHIZE,APOLOGIZE,REACT and NOTIFY.

Fist of all,i would create an employer-employee rapport.This will enable me to have a good comfortable relationship with my colleagues/employees. Once you treat your employees well,they will pass it on to the customers.This will motivate them to give excellent services to the customers.

Amal Al-Hmady
by Amal Al-Hmady , Sales Coordinator , Almays Catering Solutions

Providing customer service excellence is what will keep your customers coming back.

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Lilian Nzivo
by Lilian Nzivo , Trainee , SAROVA HOTELS (NEW STANLEY NAIROBI)

Listen to customers and empathize to show that you understand and offer an amicable solution in an effecient and timely manner

Rasha Sherif
by Rasha Sherif , P.A to The Chairman & CEO = Seconded to the CFO , Travco Group International Holding

Listening skills

Transperancy in handling the problems

Feed back

Emotional intelligence 

Dilshard Mashoor
by Dilshard Mashoor , Team Leader , MediGain

Make them think as a customer

Mubarak Ali Thiwan
by Mubarak Ali Thiwan , Senior Manager - Field Operations , Al Futtaim Engineering Co. LLC

Customer service Excellence shall be achieved:

1. Being attentive and listening carefully 

2. Agree on a time frame

3. Deliver without fail

4. Inform and record the action taken

Doroty Mendonsa
by Doroty Mendonsa , Adminstrative Officer , Alghanim Industries

Understand key tactics to assist a Manager or Team Leader in achieving desired changes ... Internal Customers - individuals, departments or sub-groups within your own organisation

It must be planned, taught and ... Co-worker relationships improve as one becomes more accepting of ... This workshophelps departments and work groups examine their processes

Rahila Haneefa
by Rahila Haneefa , Sales Analyst - Farm Fresh , Farm Fresh

Module 1. CRS should have knowledge about their work

Module 2. Product knowledge

Module 3. should have an idea about their responsibilities.

Module 3. Self-confidence require.

shoukat khan
by shoukat khan , Restaurant Manager , McDonald's

For workers Hospitality training is the most important module that can help in acieving customer service excellence.

More Questions Like This