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Applying the L.E.A.R.N methodology which is LISTEN,EMPATHIZE,APOLOGIZE,REACT and NOTIFY.
Fist of all,i would create an employer-employee rapport.This will enable me to have a good comfortable relationship with my colleagues/employees. Once you treat your employees well,they will pass it on to the customers.This will motivate them to give excellent services to the customers.
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
Listen to customers and empathize to show that you understand and offer an amicable solution in an effecient and timely manner
Listening skills
Transperancy in handling the problems
Feed back
Emotional intelligence
Make them think as a customer
Customer service Excellence shall be achieved:
1. Being attentive and listening carefully
2. Agree on a time frame
3. Deliver without fail
4. Inform and record the action taken
Understand key tactics to assist a Manager or Team Leader in achieving desired changes ... Internal Customers - individuals, departments or sub-groups within your own organisation
It must be planned, taught and ... Co-worker relationships improve as one becomes more accepting of ... This workshophelps departments and work groups examine their processes
Module 1. CRS should have knowledge about their work
Module 2. Product knowledge
Module 3. should have an idea about their responsibilities.
Module 3. Self-confidence require.
For workers Hospitality training is the most important module that can help in acieving customer service excellence.