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Which of the following body languages would produce the most desired level of customer satisfaction?

"Simple action makes a huge return."

The impression your makes in your sales call is enhanced by your body language such as facial and hand gestures, it is an important part of the equation of being influential sales agent .

Please choose only three from the following you value as the most important:-

1-Smiling

There is nothing like a smile and pleasant face

2-Eye contact

Always look into your customer’s eyes

3-Tone of voice

 Always convey friendliness and amicability and do not raise your voice in frustration or anger

4-Shaking hands

As part of the greeting is now common among both men and women in a professional environment

5-Be attentive

When listening to a customer, slightly lean towards your customer and nod your head ever so slightly to indicate you are listening 

6-How you look

 Personal grooming and dress neatly  in a professional manner

Social Communication Customer Service Complexity Management Body Language
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Question added by Ghada Eweda , Medical sales hospital representative , Pfizer pharmaceutical Plc.
Date Posted: 2016/04/11
Upvote (12) Views (175) Followers (131) Answers (131) Report Question
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dalal alharbi

 

1-Smiling

 

There is nothing like a smile and pleasant face

 

4-Shaking hands

 

As part of the greeting is now common among both men and women in a professional environment

Mayra Montes
by Mayra Montes , Immigration consultant , ALTAS SOLUCIONES MIGRATORIAS

All the attention that you can provide your customer.  Eye contact all the time is a key factor for customer satisfaction. 

Farhana Siddique Fari
by Farhana Siddique Fari , Coordinator , Coordinator at DFA, Dr Fazeela Abbasi, Advanced Skin, Laser & Hair Institute, Islamabad.

1- Smiling Smile is the best antidote to all ills and ailments of humanity. It brings rest to the weary, sunshine to those who are frowning, and hope to those who are hopeless. “In ancient China, the Taoists taught that a constant inner smile to oneself, insured health, happiness and longevity. Why? Smiling to yourself is like basking in love: you become your own best friend. Living with an inner smile is to live in harmony with yourself.

 

-Mantak Chia, Taoist Master”

 

3- Tone of voice

“Tone is the message”. A tone of voice is an expression of a company’s values and way of thinking, and it’s not to be considered lightly. A wrong tone of voice can easily put off potential customers. On the contrary, a soft/pleasant tone gets the best out of everyone:

It tells consumers who you are. It’s what makes you different. It helps to build trust.

It can be used to influence and persuade.

Pooja Suresh
by Pooja Suresh , Senior HR Recruiter , Future Focus Human Resources Consultants, Dubai

smiling, tone of voice,be attentive, how you look

Nuridin Islam Diab
by Nuridin Islam Diab , Training Manager , Bbusinesss LLE

The three I choose are:

1-Smiling

There is nothing like a smile and pleasant face

2-Eye contact

Always look into your customer’s eyes

6-How you look

 Personal grooming and dress neatly  in a professional manner

ghazi Almahadeen
by ghazi Almahadeen , Project Facilitator , Jordan River Foundation

1-Smiling

 

There is nothing like a smile and pleasant face

 

2-Eye contact

3-Be attentive

 

When listening to a customer, slightly lean towards your customer and nod your head ever so slightly to indicate you are listening 

frozan amin
by frozan amin , Customer Support Center Manager , Cummins

1-smiling

2-be attentive

3-how you look

Naglaa Mohsen
by Naglaa Mohsen , Finance, HR & Administration M , Serioplast

Tone of voice: sometimes you deal with a customer over the phone, not necessarily face to face.

Heavenly J John
by Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

  1. Smile
  2. Tone of voice
  3. Be attentive

SHAHEEN khan
by SHAHEEN khan , Cro/Cso Cutomer Services Officer/Customer Relationships Officer , COMRADE SOFTWARE MARKETING LLC

smile .respect ,Confident eye contact, contact ,giving  priority ,hand shake...

Aswathy Sunil
by Aswathy Sunil , Assistance coordinator , Allianze Global Assistance

Should have a pleasant smile. Eye contact is an important factor.  Try to satisfy a customer through good communication.

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