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Change management is doing things differently in order to increase efficiency or to reduce cost or to increase sales through a changed process. Managing change in an organization set up is a challenging job as employees’ often show resistance to do work differently or not interested to know or follow new process.
The following are the basic change management principles
1. Understand where the organization is at the moment.
2. Understand where you want to be, when, why, and what the measures are necessary
3. Discuss with the top management and get a go ahead signal for a change
4. At all times involve people within system (system = environment, processes, culture, relationships, behaviors, etc., whether personal or organizational).
5. Move accordingly to initiate change with support from all concerned
6. Communicate and facilitate involvement of people as fully as is possible.
In the process of change management, some people may come up with stiff resistance. To overcome this, a dialogue is to be initiated with the team as a whole and consensus is to be obtained.
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When your organization undertakes projects or initiatives to improve performance, seize opportunities or address key issues, they often require changes; changes to processes, job roles, organizational structures and types and use of technology. However, it is actually the employees of your organization who have to ultimately change how they do their jobs. If these individuals are unsuccessful in their personal transitions, if they don’t embrace and learn a new way of working, the initiative will fail. If employees embrace and adopt changes required by the initiative, it will deliver the expected results.
WHAT IS CHANGE MANAGEMENT?Change management is the discipline that guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes.
While all changes are unique and all individuals are unique, decades of research shows there are actions we can take to influence people in their individual transitions. Change management provides a structured approach for supporting the individuals in your organization to move from their own current states to their own future states.
THREE LEVELS OF CHANGE MANAGEMENTWhile it is the natural psychological and physiological reaction of humans to resist change, we are actually quite resilient creatures. When supported through times of change, we can be wonderfully adaptive and successful.
Individual change management requires understanding how people experience change and what they need to change successfully. It also requires knowing what will help people make a successful transition: what messages do people need to hear when and from whom, when the optimal time to teach someone a new skill is, how to coach people to demonstrate new behaviors, and what makes changes “stick” in someone’s work. Individual change management draws on disciplines like psychology and neuroscience to apply actionable frameworks to individual change.
After years of studying how individuals experience and are influenced in times of change, Prosci developed the ADKAR® Model for individual change. Today, it is one of the most widely used change models in the world.
While change happens at the individual level, it is often impossible for a project team to manage change on a person-by-person basis. Organizational or initiative change management provides us with the steps and actions to take at the project level to support the hundreds or thousands of individuals who are impacted by a project.
Organizational change management involves first identifying the groups and people who will need to change as the result of the project, and in what ways they will need to change. Organizational change management then involves creating a customized plan for ensuring impacted employees receive the awareness, leadership, coaching, and training they need in order to change successfully. Driving successful individual transitions should be the central focus of the activities in organizational change management.
Organizational change management is complementary to your project management. Project management ensures your project’s solution is designed, developed and delivered, while change management ensures your project’s solution is effectively embraced, adopted and used.
Learn more about the Prosci 3-Phase Process, which provides a research-based approach and full set of tools for applying change management at the initiative level.
Enterprise change management is an organizational core competency that provides competitive differentiation and the ability to effectively adapt to the ever-changing world. An enterprise change management capability means effective change management is embedded into your organization’s roles, structures, processes, projects and leadership competencies. Change management processes are consistently and effectively applied to initiatives, leaders have the skills to guide their teams through change, and employees know what to ask for in order to be successful.
The end result of an enterprise change management capability is that individuals embrace change more quickly and effectively, and organizations are able to respond quickly to market changes, embrace strategic initiatives, and adopt new technology more quickly and with less productivity impact. This capability does not happen by chance, however, and requires a strategic approach to embed change management across an organization.
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Change Management (CM) refers to any approach to transitioning individuals, teams, and organizations using methods intended to re-direct the use of resources, business process, budget allocations, or other modes of operation that significantly reshape a company or organization.
Organizational Change Management (OCM) considers the full organization and what needs to change.
Organizational Change Management principles and practices include CM as a tool for change focused solely on the individual.
CM focuses on how people and teams are affected by an organizational transition. It deals with many different disciplines, from behavioral and social sciences to information technology and business solutions. In a project management context, CM may refer to the change control process wherein changes to the scope of a project are formally introduced and approved.
Change Management means the organisation has found the solution to the problem of no-growth. The concern is that acceptability of the CHANGE by the rest.
