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What would be the first step you will take when you encounter with the issue of BLUE SCREEN on Computer system?

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Question added by Vijayraj Nadar , Manage IT engineer , wipro_infotech
Date Posted: 2013/09/21

i will first change the hard disk drive(HDD)

 

IBRAR AHMAD
by IBRAR AHMAD , ADMIN./OFFICE ASSISTANT cum I.T COORDINATOR , NAC INTERNATIONAL

Ram change then VGA change

Ammar Ahmed
by Ammar Ahmed , Executive Officer IT Support , SGS Pakistan

Well carefully understand error message and error number then i'll figure out the way to solve it. 

ALTAF KARVINKAR
by ALTAF KARVINKAR , Manager – IT , HDFC SALES PVT LTD

If blue dump error is coming first need to check the error msg related to Memory or HDD. According to error msg take an action. Most of the time blue dump error is come when memory having an issue.

Rio Paolo Barcelo
by Rio Paolo Barcelo , Archives Clerk Mubadala , Innovation Group UAE

Turn off and make sure that your computer is unplug to avoid unecessary electrical shock in your computer, then open the case of your computer, remove the memory card and clean the gold part of it, maybe it is only loose connection between the slot and the memory card. This might help for temporary for recovering or saving your data to other devices before the system crush.

The first step I will take is: wait

Ali  Raza
by Ali Raza , Haroonabad , Haroonabad Science School

First I will check RAM and then Check Motherboard's pluges

Mohamed chouchene
by Mohamed chouchene , Administrative Assistant and computer Support technician , Self factory

Blue screen get by a

- fault in graphique carde Driver

- HDD

- RAM

- Verus

- missing System DLL 

 So when we get a blue screen first step is to make a full scan

 than update your graphique card driver .

if the probleme still ..change your hard Disk . or ram

thouse step can resolve blue screen problem .

Aqeel Imran
by Aqeel Imran , IT support Engineering , Saudi Border Guard ( Arabic Computer systems)

if you have extra components to replace and check then ok change one by one

or else use diagnostics tools to be100% certain of the replacment and then buy it

 

Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

I think the first step is to look for an error message on the blue screen. Blue screen of death is serious matter. Before changing the hard drive ,should do a hard drive self test the long one.It may give a failure id that the hard drive has gone bad.  If the message is HARD DRIVE DOES NOT EXIST should reseat the hard drive and if that does not work should replace the hard drive. If the hard drive is ok should try recovery or reset in win8.If recovery does not work from the recovery partition should try running in from recovery cds. Make the computer boot from the cd rom drive to run recovery cd .

Deleted user
by Deleted user

what must you do is to know the code on the screan

and try to go to this web site ( http://www.aumha.org/a/stop.php#0x9c) this question was answered on this link by mostafa abdo

http://www.bayt.com/ar/specialties/q/44997/what-bsod-blue-screen-of-death-codes-mean-and-is-there-a-website-with-all-codes-of-bsod-and-there-definitions-to-help-for-troubleshooting/#answer_152884

observe

i think you must not start PC before knowing the code mean

 

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