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False. Customers will not contact customer support if they are highly technical. It is not necessary for them to ask technical questions but instead try to listen and understand the customers concern. It is the technical supports job to analyze and understand the customers problem and to give the exact solution to fix the issue.
Agreed with Mr. Yosef Mohammed.
Thanks for your invitation, Not at all. If its possible technical information availability, technical team can get some ideas to fix the same.
The answer is False,
Most customers who call tech support are not highly technical. It's realistic to require the tech support rep to provide assistance at the customer's level of technical understanding.
my opinion is true to make this tecinical
Thanks for the invite.......................... some people
True