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When a customer calls for technical support, its realistic to require them to explain the problem in technical language. (True or False)?

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Question added by Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date Posted: 2016/05/03
Francis Jr Simbajon
by Francis Jr Simbajon , Associate Marketer , C-ONE TRADING CORPORATION

False. Customers will not contact customer support if they are highly technical. It is not necessary for them to ask technical questions but instead try to listen and understand the customers concern. It is the technical supports job to analyze and understand the customers problem and to give the exact solution to fix the issue.

 

Agreed with Mr. Yosef Mohammed.

Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Thanks for your invitation, Not at all. If its possible technical information availability, technical team can get some ideas to fix the same.

Yosef Abdalsalam Mohammed
by Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture

The answer is False,

Most customers who call tech support are not highly technical. It's realistic to require the tech support rep to provide assistance at the customer's level of technical understanding.

TAHANI Alansary
by TAHANI Alansary , مساعدة سكرتارية تنفيذية , شركة الجزيرة العربية للسفر والسياحة

my opinion is true  to make this tecinical

ghazi Almahadeen
by ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite.......................... some people

True

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