Customers are more easily satisfied if their expectations are effectively managed (True or False)?

True. If the agent managed their concern, the customers would feel that you really understand your product well and they can feel assurance that a representative can help fix the issue in a good manner.

True. Effective customer management is by letting them know we here to help and find solution for their problems. 

Definitely true!  It makes our life easier when we don't have to deal with mismanaged customer service.

As per the PMP PMI 5th, it i true

Thanks for the invite

fales

True, If you handled them well in the very first then you an easily be remembered in the second.

True

 If customers know what to expect, they are more likely to feel satisfied.

Organizations need to retain existing customers while targeting non-customers.Measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.Customer satisfaction is measured at the individual level, but it is almost always reported at an aggregate level.

 yes its true if  customers are easily deal wih them

Thanks for the invite ............................ False

true

 because these terms of sales and customer service agents