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Choose the things you can do to aide in helping with a difficult interaction or situation (You can Choose Multi Options)?

A. Take a deep breath.

B. Interrupt the customer so you can take control of the call.

C. Listen to what is being said and take notes.

D. Apologize if necessary to the customer.

E. Never give excuses.

People Skills Customer Service Customer Focus Customer Support Training
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Question added by Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date Posted: 2016/05/04
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Mohammed Abuesila
by Mohammed Abuesila , Sales associate , Landmark group (Home Centre)

listen to what is being said and take note 

never give excuses

Alaa eddine Adlouni
by Alaa eddine Adlouni , Customer Service , Technobyte

A. Take a deep breath.

C. Listen to what is being said and take notes.

D. Apologize if necessary to the customer.

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