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yes it is true .
If it is a small necessary item then how you deal with the customer may not affect whether they purchase the item from you but it may affect whether they return to you for future purchases.
If the sale is something of more value and requiring decisions, opinions and trust then how you deal with the customer will have a major impact on whether they buy from you or walk to someone who treats them better.
I leave the answer to the experts, specialists in this field
Hello Team,
Before planning a sale, a salesperson conducts research to identify the people or companies that might be interested in her product. In the B2B example, before the salesperson called the company, she had to find the company’s information somewhere—probably in a local business directory. This step is called prospecting, and it’s the foundational step for the rest of the sales process. A lead is a potential buyer. A prospect is a lead that is qualified or determined to be ready, willing, and able to buy. The prospecting and qualifying step relates to the needs awareness step in the buying process. In other words, in a perfect world, you are identifying customers who are in the process of or have already identified a need.
Regards,
Saiyid
I am really thankful to you to pay some attention on this topic here i just want to add some of my practice that when i close a customer with my best manner so i found that 95% of the customers come back to me.
but its not always happens customer is much conscious