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It depends on what the product is. If it is a once off small item for private use it may be fixable easily or may not need to be changed. If it is a large order of products from a regular bulk contractor then you need to discuss the matter because you do not want to lose a valuable large customer. If there is room for interpretation within the order and you may have got it wrong then you need to consider that also. If appropriate negotiate with the customer and alter the contract if necessary. Discuss with the client what went wrong and how it can be prevented in the future.
Thanks for invitation.., I agree with Mr. Mohamed Farooq answer
thanks for invition ,,,,,,,,,, i agree with experts answers
I think you have to change the product
customer satisfaction is the main aim, first we should be sure that client has tested the deliverable correctly and he is not satisfied then we should apply some change requests to meet the client's needs.
wait more details from our experts
My opinion
You're done. PMI assumes that as the project manager, you have been obtaining customer sign-off
for every intermediate deliverable on the project and that the customer has accepted those deliverables.
If there were issues with the deliverables, you would have found this out long before the end of the
project. The contract has been fulfilled according to scope, the budget, and the timeline. Closeout
contract and submit your final bill
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