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there is always a challanging problems in day to day working because i am dealing with many internal segments,all got resolved daily
Creating a pool of training managers wtihin the organizations (technical) in a real estate firm, focusing on the quality products (housing units or quality homes) alingned to customer service and corporate objectives and branding of the company in close coordination with human resources. The purpose was to train Project Engineers and Field Quality Engineers in project management, quality and customer service and company image branding - to protect the integrity of the company. The challenges were: the lots of complaints coming from the buyers/ clients about the quality of the products, timely delivery and customer service.
Most the problems i solved are in service process with direct customers and sometimes with service process itself but the problems that I tried to fix it with quality become more complex but when I solve them the customer became happy and the problems I solved them with quantity (less time and fast) the3% of customers they called again. So the long-term it depends on the quality and time and this is my theory in solving problems” issues solved with quality are better than the issues solved in less time”
