Select all of the things you should never say or do when dealing with a difficult interaction or situation. (Check all that apply)

Question

A.	You should let the customter know you are not with this department.

B.	You should let the customer know it is not your fault.

C.	You should jump to conclousions and interrup the customer whenever necessary.

D.	You should lose your temper if the customer is rude.

Ralf Selfani · Answer

All of the above:

A- the customer does not care he just needs assistance with his issue.

B- the customer also does not care. He actually thinks everyone that does not assist him at fault.

C- never jump to conclusions and interrupt the customer without hearing him out even if we have the answer to his issue. Its very rude.

D- Worst thing anyone can do. Might even get fired for that. The customer is always right.

Nadjib RABAHI · Answer

Option A,

Option C,

Option D,

ghazi Almahadeen · Answer

Thanks for the invite ............................ I think b

mohammed negm · Answer

All of the above....................................

Wasi Rahman Sheikh · Answer

Agree with All experts answer <<<<<<<<<<<<<<<<<<<<

nisreen essam · Answer

thanks for the invitation

All of the above

Fawaz Abdul Wadood · Answer

All of the above, and more!

Sidrah Nadeem · Answer

All of the above in an ideal scenario.

Heavenly J John · Answer

C. You should jump to conclusions and interrupt the customer whenever necessary.

D. You should lose your temper if the customer is rude.

dalal alharbi · Answer

I apologize for the answer I leave the answer to the experts, specialists in this field that's not my area.

Ahmed Mohamed Ayesh Sarkhi · Answer

Twice Options " B & D " .