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Is there such thing as a difficult person when it comes to customer service?

A. No, all people are easy to work with B. Yes, customers are inherently difficult C. No, the correct view is there are difficult situations and interactions D. None of the above.

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Question added by Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date Posted: 2016/05/13
Ghada Eweda
by Ghada Eweda , Medical sales hospital representative , Pfizer pharmaceutical Plc.

In my view , I choose C. No, the correct view is there are difficult situations and interactions. That's all customer agents should work on to handle not only hard personalities of their customers with emotional intelligence  but also handling the different situations for better problem solving.

حفصة المستظرف
by حفصة المستظرف , سكرتيرة , مكتب محاماة : المحامية :خذيجة فاروق

Thanks for invitation :

The good and right answer is :

C/ No, the correct view is there are difficult situations and interactions 

 

Ramya Ravikumar
by Ramya Ravikumar , Customer Service Lead , IBM India Private Limited

There are of course people who need to be handled with patience and a little bit of tact. A successful customer service executive is the one who can deal with them with ease and provide a level of satisfaction to those category too.

APRIL DELGADO
by APRIL DELGADO , Cashier/Hostess , Bonnington Hotel/ Mcgettigans JLT

There is no difficult person i believe,it is how you handle the situation how you communicate with them You have to listen,have symphaty , understand and meet customer needs.  

ayesha basheer
by ayesha basheer , customer service intern , National Oilwell Varco

Indeed,there are a few customers who require special attention and careful handling but with tact and courtesy customer satisfaction can be achieved.

Ahmed Mohamed Ayesh Sarkhi
by Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

full agree with ms. ghada

                  .

Deleted user
by Deleted user

C. Yes, there will definitely be situations where you will encounter difficult people/ customers. Most of these situations occur not necessarily because of what's made the person upset right now, but because of events that has initiated a reaction from that person earlier before your encounter with the said person.

This is because we are highly emotional beings and sometimes feelings of anger, sadness and such, can be carried from one situation to the next. Thankfully, we rarely encounter a person who shouts and causes a show and is very passionate about bringing attention to an issue. But in such cases, you need to focus on not being dragged emotionally to successfully pacify the person. 

Dexie Ann Tadeo
by Dexie Ann Tadeo , Assistant Manager , ASM2) Thousand Miles Food and Beverage Corp

Yes. Because every person has different personality.

jayson malto
by jayson malto , Sales Representive , Unistar Asia Manufacturing Corporation

None, because every person/customer is just looking for a product/service that would satisfy their need/wants. Therefore every person is an opportunity, if handled correctly they could lead to sales or a possible future sales.

MINAAZ SHAIKH
by MINAAZ SHAIKH , Customer Service Agent , AIR INDIA

I believe the customer gets difficult when he is upset with our service. We should first listen to his problem with patience ,not only listen but understand his needs and meet his problem satisfactorily . After all the success of any company depends on a satisfy happy customer.

Deleted user
by Deleted user

It depends, in terms of how the customer service representative handle the situation. As customer service representative for me, our goal/job is to find way on how to provide satisfaction service to our customer.