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however, the new management team is questioning the processes you were using to produce this level of quality. The new CFO claimed that many of these processes were extraneous and were costing the company too much money. As a senior program manager, you set up a meeting with the CFO to discuss his concerns. What is the most effective argument you could make for maintaining good quality within the organization?
a. Good quality is good for the corporate image, retains customers and maintains productivity
b. Good quality increases productivity, reduces cost, and decreases risk
c. Good quality will ensure the CFO makes her bonus this year
d. Good quality will improve positive press for the organization, reduce time-to-market, and increase profitability
i will choose option B , because it belong to cost of conformance and includes cost of quality to prevent non-conformance which includes rework, scrap liabilities and business loss
Even though all the points shall be considered during argument,
Since effective argument is concerned, I will go start with Option B, Sustain the argument with Option A and end the argument successfully and jovially with Option C.
B – Good quality increases productivity (less cycle time), reduces cost (fewer defects) and decreases risk that the product will be returned by the customer). Answer ‘C’, though important to the CFO, has nothing to do with the customer. Answers ‘A’ and ‘D’ while they may be true are not the core reasons for maintaining good quality
My option is A,
Thanks.....................
