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What are the best customer relationship management (CRM) tools online for small business?

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Question added by Salam Assi , Customer Service Officer , Etihad Bank
Date Posted: 2016/06/01
Sidrah Nadeem
by Sidrah Nadeem , Global Marketing Manager , Hill & Knowlton

In my opinion following are few useful CRM tools:

  1. Sage
  2. Zoho
  3. Capterra

Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

Operational CRM-customer-facing applications such as sales force automation, call center & customer service support & marketing automation.

Analytical CRM-extrats in-depth customer history,preferences & profitailities from databases, allows predictions of customer value & behavior,allows tailor of information & customer needs.

Collaborative CRM-easy collaborations with customers, suppliers & partners, greater responsiveness to customer needs.

Portal-basred CRM-provides users with tools & information that fit their needs, provides instant access to all internal & external customer information, helps employees to respond to customer demands more quickly.

Thanx for the invitation

ghazi Almahadeen
by ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................ Leave an answer to the experts

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