What is the significance of analytics in a CRM software implementation?

Analytical CRM extracts in-depths customer history, preferences & profitability from databases.

It allows prediction of customer value & behavior

It allows forecast of demand

It helps tailor information & other offers to customer needs.

Thanx for the invitation

Thanks for your invitation, Agreed with expert's answer

Thanks for the invite ............................ agreed with the answers Mr. Alok Kumar