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As a project manager you analysed that conducting an additional round of testing will cost you US$15,000 worth of resource time...

        You do not expect too many defects to be found in this additional testing and the cost associated due to any defects leaked would not be more that US$. You: 

A.  Should not proceed as the Cost-benefit analysis does not favour the additional round of testing

B.  Should conduct the tests as planned

C.  Are going against the tenants of Quality Management

 

D.  Should continue testing as long as you find even a single defect

Quality Management Project Management Quality
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Question added by Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.
Date Posted: 2016/06/08
Upvote (1) Views (7) Followers (7) Answers (7) Report Question
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Ramzi SAMRI
by Ramzi SAMRI , Industrial engineer , Institut für Betriebliche Bildungsforschung Berlin (IBBF)

Thanks for the invitation, I think A is the good answer

Vaibhav Gayake
by Vaibhav Gayake , Senior Installation Supervisor , Terex Material Handling Middle East FZE

A.  Should not proceed as the Cost-benefit analysis does not favour the additional round of testing

Eng Ahmed Elsharkawy
by Eng Ahmed Elsharkawy , Civil Engineering Project Manager , Altwijry office

thanks for invition ,,,,,,,,,, my choice is option A

Ramaiah Thangavel
by Ramaiah Thangavel , maintenance engineer , Textiles Manufacturing Pty Ltd

Retaining customer is very important and it will lead to new customer automatically by referring

Farhana Siddique Fari
by Farhana Siddique Fari , Coordinator , Coordinator at DFA, Dr Fazeela Abbasi, Advanced Skin, Laser & Hair Institute, Islamabad.

Thanks for the invitation Mr. Farooq; another good question put forth by you.

I fully endorse answers given by Experts/Colleagues.

Sathish Prabhu.V
by Sathish Prabhu.V , Manager - Operations & Process Improvement , Revolution Valves

Eventhough A and C both are closely related to the right answer, I would go with answer A, cost-benefit analysis does not favour additional testing

Sameer Panjiyar
by Sameer Panjiyar , Sales Boy , Evon Brand

First, i would make sure the client calms down and well collceted by listening to his/her concerns without interruption. Then in a calm manner, i will professionally explain to the client the company policy is stated on the receipt which i have no right to counter. However, client is the king and should be accorded the best treatment whenever need arises.I can either offer them exhange for other items or provide them store credit to maintain customer retention. Always resort to a win-win solution.

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