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Every company I believe is requiring to have a good customer experience, question how will you render good customer experience?

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Question added by Patrick Diwa , Supervisor , EXL SERVICES
Date Posted: 2016/06/12
Heavenly J John
by Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

By building emotional connection with customers by developing Personal Relationship built on a foundation of Respect and Trust. This allows the customer to feel In Control of their experience. The customers who are highly engaged are most likely to be loyal to tell colleagues, friends and families about their great experience.  

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