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You will standout among the rest when you travel the EXTRA MILE to create customer delight. Do you agree to this statement?

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Question added by Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group
Date Posted: 2016/06/17
Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

Yes, its absolutely true in every sense. You have to do something extra, unique & unsual to create customer delight & thereafter standout among the rest thus customers & consumer can differentiate you & brand from the rest.

Thanx for the invitation

Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Yes. I am agree on the same. Thanks for invitation.

Rasha Maarabouni
by Rasha Maarabouni , Executive Registrar , Lebanese International University

Yes I do agree. This reminds me of the Nordstrom, the fashion retail company. A few years ago, a man walked into the former Fairbanks, Alaska, Nordstrom department store with two snow tires. He walked up to the tire counter, put the tires down and asked for his mony back. The clerk reached into the cash register and handed him the money. The customer wanted to return the tires never mind that Nordstrom selld upscale clothing not automative parts. According to the company the clerk accepted the tire because thats what the customer wanted. 

 

 

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