Register now or log in to join your professional community.
1- Intangibility: As opposed to tangible goods, services cannot be touched.
2- Perishability: Services can not be stored..for example to cover unexpected / high future demand.
3- Simultaneity: Services are produced and consumed at the same time...making it impossible to perform quality check before delivery.
4- Heterogeneity: refers to inconsistant quality...services can not be produced at a standard quality because of high level of humen involvement. Also, different people rate same services differently...there is inconsistancy between their opinions.
Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.