Bayt.com

Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What are the key points to look at whilst providing customer services and how would you meet and exceed customer expectations?

Customer Interface Customer Service Customer Experience Customer Analytics Sales
user-image
Question added by Ahsin Iqbal , business development Manager , lloyds bank
Date Posted: 2016/06/25
Upvote (1) Views (2) Followers (1) Answers (1) Report Question
Write an Answer
Register now or log in to answer.
Heavenly J John
by Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

You are expected to do all that make the customer to say the following: 

  • You know me, you remember me
  • You give me choices
  • You make it easy for me
  • You value me
  • You trust me
  • You surprise me with stuff that I can’t imagine
  • You help me better, you help me do more

This way you will certainly exceed the expectation of the customer.

Write Your Answer
More Questions Like This