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just listen all the stake holders, get to the root cause of the problem and try to make a WIN-WIN situation as you have to keep your best employees with you, so solve the problem dont dissolve the problem
In my (long) experience on this point, the key thing is understanding the problem. I mean TRULY understanding the REAL problem.
I would say that in 90% of cases the actual difficulty is that problem is not properly understood.
Once you understand the problem, figuring out a solution is usually relatively easy.
Identifying the problem
working out for possible solutions of a problem keeping in mind the different dependencies on the system.
solution implementation
testing.
and finally root cause analysis of the problem, so that to have a precautionary measures in place for future. thanks
The goal of a good problem-solving process is to make us and our organization more "conflict-friendly" and "conflict-competent". They are opportunities to improve the system and the relationships.
Systematic approach to problem solving allows for:
• decision making based on data, rather than hunches
• determining root causes of problems, rather than reacting to superficial symptoms
• devising permanent solutions, rather than relying on quick fixes
The Problem Solving Model
1. Define the Problem
2. Determine the Root Cause(s) of the Problem
3. Develop Alternative Solutions
4. Select a Solution
5. Implement the Solution
6. Evaluate the Outcome
