Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What should be the basic and important qualities in a customer service representative ?

user-image
Question added by Satish Sharma , Store Manager/ Sales Executive , Network Electronics LLC
Date Posted: 2016/07/20
Francis Jr Simbajon
by Francis Jr Simbajon , Associate Marketer , C-ONE TRADING CORPORATION

A customer service representative plays a large role in business success that it should have excellent communication skills, compassionate and product knowledge on what he/she is selling, good business sense with a professional manner and excellent in sales and negotiation.

Iqbal Yousuf
by Iqbal Yousuf , Procurement Officer , Chowking (Restaurant Chain)-Ahmad Hassan Bilal Group (Doha, Qatar)

A CSR should have good listening skills which is utmost important when it comes to dealing with customers. He should be able to well understand customer queries and provide services in a dedicated way with utmost professional behaviour. He should be good at motivating people.He should be well versed with the knowledge of products/processes he is liable to do.

More Questions Like This