Bayt.com

Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What are some important customer service expectations of the customer service associate?

Customer Service Business Development
user-image
Question added by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc
Date Posted: 2016/07/26
Upvote (0) Views (4) Followers (1) Answers (1) Report Question
Write an Answer
Register now or log in to answer.
Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

  • Great listening skills
  • Communication/Asking questions
  • Being able to get to the root of the reason for the call/contact
  • Empathy - put yourself into their shoes to understand how they are feeling
  • Trustworthiness - ALWAYS keep your promises to the customer
  • Follow through
  • Patience
  • Positive attitude - Even answering a call in a very positive tone can start things off on a better foot
  • Being able to work under a lot of pressure
  • Going the extra mile - Doing more than what's expected
  • Become an expert on your product or service
  • A genuine desire to help others
  • Confirming the customer's satisfaction

Write Your Answer
More Questions Like This