The hotel is overbooked, but there are three guests with reservations waiting for their rooms. What is the best procedure to deal with this situation?

I will tell them to wait for awhile, then i will check my status rooms then I will give them the best room or VIP Rooms bec the reservation guest are more priorities other than walk in guest.

The Reservation Guests Are More Priorities

First I ask them to wait for a while till I check who engaged their rooms and try to fix the over lapping booking.

Ask them to stay at any of the managers private rooms.

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