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Customer satisfaction is a key measure of a project's quality. It's important to keep in mind that project quality management is concerned with both the product of the project and the management of the project.
If the customer doesn't feel the product produced by the project meets their needs or if the way the project was run didn't meet their expectations, then the customer is very likely to consider the project quality as poor, regardless of what the project manager or team thinks.
As a result, not only is it important to make sure the project requirements are met, managing customer expectations is also a critical activity that you need to handle well for your project to succeed.
The Cost of Quality (COQ) includes money spent during the project to avoid failures and money spent during and after the project because of failures. These are known as the Cost of Conformance and the Cost of Nonconformance.
Cost of ConformanceCost of NonconformancePrevention Costs
The cost of preventing mistakes is usually much less than the cost of correcting them.
Continuous improvement is a concept that exists in all of the major quality management approaches such as Six Sigma and Total Quality Management (TQM). In fact, it is a key aspect of the last concept, prevention over inspection.
Continuous improvement is simply the ongoing effort to improve your products, services, or processes over time. These improvements can be small, incremental changes or major, breakthrough type changes.
From a project perspective, this concept can be applied by analyzing the issues that were encountered during the project for any lessons learned that you can apply to future projects. The goal is to avoid repeating the same issues in other projects.
Quality Management for ProjectsProject Quality Management
Plan Quality involves identifying the quality requirements for both the project and the product and documenting how the project can show it is meeting the quality requirements. The outputs of this process include a Quality Management Plan, quality metrics, quality checklists and a Process Improvement Plan.
Quality Assurance is used to verify that the project processes are sufficient so that if they are being adhered to the project deliverables will be of good quality. Process checklists and project audits are two methods used for project quality assurance.
Quality Control verifies that the product meets the quality requirements. Peer reviews and testing are two methods used to perform quality control. The results will determine if corrective action is needed.
Many Thanks for the Invitation ..I endorse answers by collegues and Experts.
- Quality Plan inclose " QA\\QC "
- NCR " non comfortable Report " issued by project consultant or supervisior .
-CAR " Corrective action Report " issued by contractor as an answer to project consultant
1-Plan Quality: identifying quality requirements and standards for the project and product.
2-Perform quality assurance: auditing the quality requirements and the results from quality control measurements to ensure appropriate standards
3-Perform quality control: Monitoring and recording results of executing the quality activities to access performance and recommend necessary changes.
Initial analysis of the needs
definition approved the needs
specification of requirements
Overall Design
Detailed Design
My understanding is following
The question can most definitely be answered by listing the 3 basic steps:
1) Quality Planning
2) QA
3) QC
However It begs the answer to be a little more involved if I may respectfully say so myself.
It speaks directly to meeting the expectations of the various stakeholders. Should expectations not be met by even one stakeholder, then there will consequences that can be very costly. Therefore the ability to manage and eliminate risks are an important element in understanding the role of Quality Management. It speaks to due diligence as well as the sense of responsibility of the project to be of benefit.
The key underlying factor is to be uncompromising and relentless in the pursuance of high quality.
- Company QC/QA Policy.
- Project's QC/QA Requirements.
- QC/QA Department & supervision.
1.Plan Quality management:
it is the process of identefiying quality requirments and standards for the project and its deliverables.
2.Perform Quality Assurance
It is the process of auditing the quality requirments and results from quality control measurements to ensure that appropriate quality standards and operational definations are used.
3.Control quality
It is the process of monitoring and recording results of executing quality activities to asses performance and recommend neccessary changes.
I agree with Mr. Muhammad Farooq
1.plant quality
2.perform quality assurance
3.perform quality control
