What are the logical steps involved in "Objection Handling" during conversion with annoyed customer of product or services?

Question

Khalil Al-Asbahi · Answer

LISTEN – without interrupting and understand (don’t take it personally or get defensive.)
EMPATHISE – and apologise.
ASK – questions to understand the problem and what they want.
DISCUSS – solutions and actions that you CAN do.
ENERGETICALLY – take action immediately.
REBUILD – loyalty with your customer by following up to ensure customer satisfaction.

Vanessa Gale · Answer

smile and still insisting the very good quatily of the product. until they believe.

jasmina malnar · Answer

I have found that repeating "I understand" will eventually flatten his / her annoyance balloon so we can continue talking substance and not emotion.