What ideas would you advice to improve customer service in serviced apartments? As a receptionist?

Always be willing to assist each and every guest/person entering the premises. A welcoming smile will always be a way to show the guest how eager you are to assist them.

i can advise to improve customer service in serviced apartments is to always listent to the tenants,understanding what is there concern and find ways to comply and of course to always give a warm smile to the guest.

Actually when we talk of customer service there are those things or actions we do to clients till they feel satisfied. So as a receiptionist, the first thing that matters a lote is the character that is the manner of approach of the receptionist. Since the receptionist is the very first person who welcomes the client into the company. Your behavior assured the client whether to stay or to leave. Secondly at the reception there must be a mobile phone to constantly reach out to clients and also received calls coming into the company. there must be a laptop for answering and sending emails to clients. There must be a an accurate and a constant internet connection to permits the work flow. Customers must be entertain with tv and good flowing WiFi as they wait at the reception to be alter into their verious department. The reception must always be neat, attractive to reflect the appearance of the entire company. We can go as far as providing little entertaining service like juice, chewables so as to keep the customers alive. Equally there must be a very good security at the level of the reception which can be in the form of a person or a camera, so as to assure that customers valuables are save.

• Randomly Call a Customer and Create a WoW Customer Moment
• Create Content that Destroys Itself After Some Time to Create Demand
• Catch a Customer in a Happy Moment and Share it on Social Media
• Mail a Handwritten Message via Post to Thank your Customer
• Give Incentives to Customers when They Engage with You on Social Media
• Create a Customer Service ‘Hall of Fame’ with Your Best Customer Testimonials
• Create a Catchy Team Motto and Stick to it
• Ask Each Team Member to Do One Thing to Improve Customer Service besides their Everyday Routine
• Follow Up on Each Customer Query and Ask whether it has been Resolved
• Even if a Customer Feedback Sounds Crazy, Do it Anyway
• Create a Facebook Group of your Most Loyal Customers and Engage them
• Let a Team Member Be a Customer for a Single Day, and Gather Their Feedback
• Always Smile when Talking to a Customer

Access service is available 24 hours a day.

   Attention and excellence of permanent customers.

  Providing other services such as free meal and connectors.

  Take care of the customer service during his stay.

Good customer relationship

CONDUCT CUSTOMER SATISFACTION SURVEY TO GET FEEDBACK OF YOUR CUSTOMER EXPERIENCE.

- put up a suggestion box for the tenants to freely submit suggestions anonymously

- conducting random written and verbal survey

 

to improved costumer sservice always be available and good listener .

From your position, there isn’t much that can be done, except doing the best you can and as was mentioned before – doing surveys. But it is not only customer feedback you would want. Try and get advice (or study the behavior) from the best performing employees as well. Nothing bad in trying to adopt somebody else’s methods (if they are not copyrighted of course). In fact, we are in similar business, Phuket condos for sale, to be precise and we encourage that sort of attitude among our employees