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Is customer service so important than technology to retain customers?

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Question added by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc
Date Posted: 2016/08/15
حفصة المستظرف
by حفصة المستظرف , سكرتيرة , مكتب محاماة : المحامية :خذيجة فاروق

Thanks Mr Omar for invitation :

Yes, especially since we are in the speed of time requires a significant technology to keep pace with customer requirements at maximum speed

Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Not just as an after-sales damage-controlling tactic, or a customer retention strategy, but as a marketing technique too, there is absolutely no alternative to a robust Customer Support system.

Think like this: Customers are, without a doubt, the very focal point of an E-commerce venture; and Customer Satisfaction being the intention - so, Customer Support has to be the modus operandi.

Whether it’s a product that didn’t ship on time, or the merchandise that was found damaged on receipt - with an effective support system in place, you can increase your chances of redeeming the situation manifold.

So, you definitely need a robust Cusomter Support system in place. There is absolutely no way, you can ignore this part of running your business, and expect to have happy cusomers. And there is no successful venture without happy customers.

Carlo Piraino
by Carlo Piraino , Chief Nursing Officer , 2017 Director of Nursing

Customer Service is a whole domain of services that are developed to improve customer satisfaction in the given business or industry.  Whether the customer service is done live, via telephone, live chat, or automated responses really depends upon what service you are delivering and how varied the answers can be.

Personally I think most people would rather speak to a person who speaks their language verse someone from a different country or a computer.  The more delicate the business the more likely it needs to be a person.

Frustration with "customer service" programs and people will drive people away if done wrong.

Mohammad Tahan
by Mohammad Tahan , Customer Experience Executive , FlyDubai ( Temporary Contract )

Thanks fot the invite

Yes customer service is important than technology

Omar Saad Ibrahem Alhamadani
by Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks

I support your answer

Mahmoud Zaher Tarakji
by Mahmoud Zaher Tarakji , مدير , أوال جاليري

...........I agree with Mrs Haffsa....

Mansoor Ali
by Mansoor Ali , Procurement /Purchase Officer , Quaed Alinma Company for Construction & Development / Artal Hotels Group

thanks for invitaion.

i agree with Mr. Muhammad Ashraf Abdullah.

Ali Alsalman
by Ali Alsalman , System Engineer , Versatile Solutions LLC (VERSOS)

Use technology as a tool to keep current customers and retain new ones!

Wail Zayid
by Wail Zayid , Facilities Supervisor , Shade Corporation

thank you for the invitation.

 

I support your answer

Heba Adel
by Heba Adel , Int.Agreements Official and Translator , State Information Service

I think it's more important as it depends on direct contact.

mohamed ashraf abdalla
by mohamed ashraf abdalla , سيلز , كوبر ميلت

without good customer service u will have no customers to retain but if u have a good customer service technology will be very important

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