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What's the difference between customer support and customer service?
Customer service is the process of ensuring customer satisfaction with a product or service. It takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or other.
Customer support is broadly a range of customer services to assist customers in making correct use of a product. It includes assistance in installation, training, trouble shooting, and maintenance of a product.
In simple world customer support is the event resolution or then and there resolution on specific issue.
Customer services is the resolution of customer life cycle complaint Managment system.
Interesting one!
The support handles need analysis and selecting a seamless solution in accordance with the customers needs.
Whereas, service is a walk through process undertaken by representatives to assist customers during business transactions.
Similarly, both representatives act as front line and usually queries are expected to be satisfied during the first interaction with the customer.
Customers support it means we are trying to improve or impressed them
Customers servise is the rules of company its was company policy
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
