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ان وقع التجارب السيئة على النفس البشرية قاسٍ وقد يكون من الصعب تجاوز بعض المواقف والتجارب مدى العمر، فبرأيك، هل هذا الكلام من الممكن ان يؤثر عميل ما ويجعله يرفض التعامل معي او مع شركتي مرة اخرى ابدا؟ وما هي الطرق التي استطيع بها كسب ثقة هذا العميل مرة اخرى وكسب ولائه مرة اخرى؟ وهل من الممكن بهذه الطرق جعل هذا العميل دعاية جيدة لشركتي وخدماتي؟
1. التنبؤ مسبقاً باحتياجات العملاء ومتطلباتهم 2. التعامل معهم بصدق 3. الاستماع الى ملاحظاتهم 4. الحرص على التواصل الدائم 5. بناء علاقات وطيدة 6. الحرص على تنفيذ الوعود التي تقطعها
اقدم لة بعض العروض ومزايا اكثر
التواصل مع العميل وتقديم الإعتذار عن مابدر من سوء بإتجاهه وبعد ذلك الاستماع الجيد له و لمتطلباته بالتحديد وتفهم نقطة الخلاف تحديداً ومعالجة الخلل إذا أمكن .
اعاده المحاوله مع عرض مغرى لمره واحده
Listening to the customer and understand his anger
Admit mistakes and he inadvertently downright Show the pros and customer service staff found the customer service Promise to take advantage of the mistake and not repeat it Presentations in a new way
6 simply steps to make the Customer is satisfied:
1. advance to predict customer needs and requirements
You have to adopt the strategies and techniques to help you understand your customers' needs and desires and to identify the problems they face. The excellence really want, you have to provide products and services to fit customers' needs and requirements, and you must also deal with the challenges facing your customers by providing the best services and find innovative solutions to all problems. In fact, you should prepare a list of all the questions that may be unthinkable client so you can effectively answer.
2. Dealing with them honestly
To be on the staff dealing with customers honestly and faithfully, these traits play an important role in winning customer satisfaction and dedication in the long term. They must also ensure that consistently provide outstanding service and commitment to the performance of their duties towards the clients to the fullest, while providing innovative solutions to all the problems that may face the customer. The lack of credibility adversely affect the same employee, the company and its reputation.
3. Listening to their feedback
Is listening to customer feedback and the best way to earn their loyalty and trust over the long term. Where the employee must listen carefully to customer feedback and seek to apply it in practice, the civil servant who puts the same outstanding customer place and understand his views and different points of view is. Bayt survey conducted on "Employment in the Middle East and North Africa practices" that 28.8% of employers in the region are looking for a 'passion and drive and ambition' as the most important factors when making hiring decisions he noted.
4. ensuring constant communication
Poor communication may be the main reason that drives customers to look for other companies show greater interest in their customers and meet their needs more effectively. So you have to be careful to set up a special department to customer service is designed to serve a quick and efficient manner. , And hire people with the skills of good communication, and be sure to provide them with training courses on how to provide quality service to customers, and meet their needs effectively. Bayt questionnaire indicated on "what makes the company an attractive place to work" to that 7 out of 10 professionals who want to work with the company that owns the prospects for professional growth, and encourages new ideas and provide a variety of training opportunities. In fact, there are different methods that allow you to communicate with your customers, there are communicating via phone, fax or e-mail, and you can also to receive customer complaints and inquiries, and respond to a quick and easy way install free phone lines. You can also design and news releases sent once every week or every month to inform customers on the latest news of your company, its products and services.
5. Build strong relationships
You should adopt good methods and policies designed to retain customers and enhance their loyalty and devotion to the company, where you must show your interest in your customers through your actions and your words permanent and you communicate with them. This interest may be in the form of greeting cards you send to your customers, for example, on the occasion of birthdays or any other occasion. You can also invite your customers to attend the meetings, seminars and training courses for your company and participate in its various activities, where are these things easy and unique way to build strong relationships with your customers, they are working to gain their trust and satisfaction and enhance their sense of loyalty and fidelity to you and your company.
6. ensure the implementation of the promises they make
The negligence in the implementation of the promises made by the most dangerous behaviors that should be avoided, due to the negative impact on your relationship with your customers. The were not able to solve the customer's problem in a short period, be honest with him and Sarha this, and explain to him the nature of the problem and the actual time needed to resolve them. And be sure to communicate with him constantly to brief him on the progress of the operation.
Firstly, you need to listen to your customer. Be carefull, you need to be 100% active listener & to be interrested about his concerns.
Then, you have to analyse the situation and explain the reasons for this experience. Use flexible language to avoid giving the faults to your company.
now it's time to submitt solutions. one technique is to ask your customers about the satisfying solutions as he may think, but don't do this if you know him as a nigative personality that will suggest impossible options.
be carful of giving promises beyound your authorities, ask for another appointment if you need to check them or to ask for extra authorities.
