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first you have to highlight your personal skills qualifying your job role , as customer service skills customer relationship skills , banking knowledge , problems and complaints handling , in addition to cross selling skills . professional expertise has to be established to conduct job description efficiently and effectively . achieving and prioritizing the organization's objectives , values , standards and golas come before all .
Working as a service officer gets you in very good contact of your good and daily customers.You would be easily able to make out their needs and the necessary action required.It gives you the experience to deal with people and gets you to the point where you to a level where you would feel capable to fill in the shoes of the branch head.It even gives an opportunity to know about staff satisfaction and dissatisfaction from your own perspective and to be careful in leading them when you are heading.
