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4. First impression are a key part or a customer's overall satisfaction with a business.List below five ways in which we could make an..[show details]?

..an execellent first impression and explain the reasons for your choices.

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Question added by jessica rabbit
Date Posted: 2016/09/08
Leele Emmanuel Rivera
by Leele Emmanuel Rivera , Operations Assistant , Shopping Center Management Corporation

1. Presentation - How you present yourselves in front of your clients are important. Before you even start a conversation, they will already have an impression of you based on how you look.

2. Attentiveness/Taking initiative - One should be keen on details. This way, you will easily determine what your customer needs and offer them what your company can deliver. If they ask for something that you currently cannot provide, take the initiative to offer alternative solutions.

3. Product Knowledge - One should be well - versed on his products or services he offer. Being able to confidently answer your customer's inquiries will show that they have come to the right person for the solutions that they need. 

4. Effective Communication - Being able to communicate effectively is very important as this is the way you can build rapport with your customer. The ability to understand your customer and interact with them in a positive manner will make them recognize you as someone they can trust.

5.Integrity - We should always remember that we represent our company. That being said, we need to keep in mind to act professionally at all times. We should always think about what our customers welfare without having to compromise the company's integrity. 

Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Agree on experts answers, Thanks for your invitation.

Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

I fully agree with and endorse Mr. Leele Emmanuel Rivera's excellent submission regarding this matter.

Thanx for the invitation

good cummunication with customers ,good service and smile

Joseph harb
by Joseph harb , sales unit manager , Armonia

greeting ,good approach ,attitude,explanation smile

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