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You have just found out that one of your most loyal, long standing and high value customers has been telling new customers not to play..[Show Details]?

..on certain slot machines because it is only he/she that uses that machine, how would you deal with this situation?

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Question added by jessica rabbit
Date Posted: 2016/09/11
Ahmed Taha
by Ahmed Taha , Digital Director , Home of Performance

Explain to the customer in a very calm and understandable way that it is against the policy. and Try offering some other privileges. 

Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

It is really difficult to work with or handle egoistic people or people with very strange personalities, mannerism & characters; sometimes you need to professionally involve management to help you sort out such problems because confronting such people could make you loose your job- "big custmer's word" against an "employee's word" before management could cost you your job although the customer is in the wrong. On the hand, you can politely talk to them & try to make them understand your position, if they fail to listen or understand then you can forward your issue to mgt.

Thanx for the invitation

Mihaela Kovacheva
by Mihaela Kovacheva , Organizational Manager , Baumax Bulgaria Ltd /Part of Baumax AG/

Talk to him :) You can also show him another slot machines and he might have new favorites :)

mohamed mansour abd-elhamed
by mohamed mansour abd-elhamed , biomedical engineer , Dar Al Shifa Hospital

http://people.bayt.com/ahmed-taha-24827543/

 

i am agree with ahmed taha answer ,,,, thanks for invitation

Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Agree on experts answers, Thanks for your invitation.

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