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You are conducting a product analysis in scope planning by prioritizing spoken and unspoken customer wows, wants and needs; translating these needs.

into technicalcharacteristics and specification to build and deliver a quality product or service byfocusing everybody toward customer satisfaction. This process is called :A. Analysis system engineering .B.Value engineering.C. Quality function development.D. Function analysis.

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Question added by Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.
Date Posted: 2016/09/25
Md Fazlur Rahman
by Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd

The Choice is C......................................

 

The approach here is "quality improvement" for customer satisfaction based on customers' perception, and their needs and wants.

Krishna   KHASANIS  PMP
by Krishna KHASANIS PMP , Project Manager-Electrical , Larsen & Toubro Ltd, P T & D (International)

Thanks for the invite.

Terms like customer's wants, needs and meeting & satisfying those needs are related to quality management. Thus I go for C - Quality function development .

mamoun mokhtar
by mamoun mokhtar , general manager , albyan technical foungary

now speaking customer concerns it is always a quality question so i think the option here is C. Quality function development

Imran Ahmed
by Imran Ahmed , Manager-Planning & Delay Analyst , Nesma United Industries (NUI) Saudi Arabia

Option-C  Quality function development.......................................

Sattar Abdulkarim  Mohamed
by Sattar Abdulkarim Mohamed , Country Sales Director , Ideal Technical Solutions

Thanks for your invitation. In the any process for the product analysis necessity focusing on the quality of the product and service to get the Customer satisfaction. Option -C .

Option (C) Quality function development

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