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How to keep your customers?

The aim of Keep Your Customer is to acknowledge and reward your existing customers, so that they become your best, most cost-effective form of advertising. They’ll be telling their family and friends about how great you are... and they’ll never want to leave you. This is what’s called a "Sticky Customer". Sticky Customers are golden... and you can never have too many of them.10 Ways to Make Customers Fall in Love with Your Business:1. Treat your Customers Right – Genuinely Interact2. Don’t Come on Too Strong – Respect Your Customers3. Always Listen – Hear What Your Customers are Saying4. Continue to Satisfy – Offer Ongoing Support and Specials5. Treat a Customer Like a Valued Partner – Communication is Two Way6. Build Trust – Alert Customers to Large Scale Changes, Good or Bad7. Be Transparent – Honesty is Crucial When it comes to Mistakes8. Follow Through on Your Word – Follow Up on Promises9. Recognize Responsibility – The Customer is Always Right10. Always Say “Thank You” – Kindness and Gratitude will Take You Far

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Question added by Nadia Ahmed Mohammed Saeed , T/L. Credi t& Risk , Canar Telecommunication Co. LTD.
Date Posted: 2013/09/28
abdul latif mohamed sorour Abdul latif
by abdul latif mohamed sorour Abdul latif , Senior Food Trade Hygiene Officer , Dubai Municepality

Communication

 

1. Stand for something.

 

2. Utilize positive social proof.

 

3. Invoke the inner ego.

 

Selling

 

4. Use the words they love to hear.

5. Reduce pain points and friction.

 

Reciprocity

 

6. Realize that budget is negligible

7. Utilize surprise reciprocity.

8. Make it personal.

 

Support

 

9. Speed is secondary to quality.

10. Customers enjoy businesses who know them.

11. Choose the right platform.

12. Make it a communal effort.

 

Loyalty Programs

 

13. Get people started

14. Get ideal customers to be VIPs.

15. Label your customers

 

Your Turn

بشكر حضرتك علي السؤال الجميل الي أتاح ليا التعرف علي كيفية الحفاظ علي العميل 

Pia Boutros
by Pia Boutros , Production Manager , Oriental Paper Products sal

follow up with them after sales and during production

check their satisfaction regarding the product 

request if they have any complaint or suggestion for improvement

visit them and offer help

Abdelkrim TRABELSI
by Abdelkrim TRABELSI , Ingénieur Projet , Zodiac

 

we can keep our client When meeting its requirements,

Ammar Mubarak Mustafa Makkawi
by Ammar Mubarak Mustafa Makkawi , KUKU DAIRY AGRICULTURAL SCHEME GENERAL MANAGER , Ministry of Agriculture, Animal Wealth and Irrigation

  1. Make them feel special:If you know that a customer is coming to visit, put up a sign that welcomes them. Tell your team who is coming so that they can greet them by name
  2. When you visit a customer, take a present:a special balloon, a box of cream cakes, a funny badge. Something that will make them remember you.
  3. Engage your customer on a personal level:itwill make your business relationship even stronger. Let them know about things that might be of interest to them, even though they do not necessarily come directly from your business. For example a classic car show, a rock concert or a business event
  4. Guarantee your work:If your customer was not happy with what you had done, you would probably move heaven and earth to put things right - so why not guarantee it? The greater your commitment to your customer the more likely that they are to try buying from you
  5. Control your communication:It’s not just what you write and what you say – cracked cups, scruffy appearance or a dirty window all tell the customer that you don’t care. And communication is just as important with our internal customers
  6. Accept complaints graciously:and treat them as nuggets of gold. These are your opportunities to improve service and increase loyalty. Research shows that70 per cent of people who have a problem resolved to their satisfaction are more loyal after that complaint than they were before it arose
  7. Remember basic human psychology:Always smile when you greet a customer and don’t forget to make eye contact
  8. Have a menu of drinks:or some interesting sweets in a jar. It doesn’t cost any more than just tea and coffee and it will dazzle the customer
  9. Make your shop or office a fun place to visit:It has to be fun for you, fun for your team and fun for your customers. Find ways to catch your people doing things right and recognise it publicly. This is a powerful way of reinforcing that behaviour
  10. Understand the power of thank you:Thank your customers, thank your team, thank your referral sources. Try sending a thank you note to customers that pay you promptly
  11. Under promise and over deliver:If a job is going to take one week then allow some extra time in your quotation and then surprise your customer by completing it early
  12. Add the wow factor:What could you do that would really dazzle your customer? For example, a restaurant in Leeds called Gueller’s keeps a range of prescription spectacles in case you forgot your own and are having difficulty reading the menu.

محمد أحمد طه أحمد
by محمد أحمد طه أحمد , Telecom Supervisor engineer , Haif Bin Mohammed

-:Customers can be maintained through the following*- to maintain the level of quality of the product

.The level of service provided to them #

. Provide a product or service constantly #

.provide the product at a reasonable price as much as possible #

Abdallah Ahmed Abdallah Awad
by Abdallah Ahmed Abdallah Awad , نائب مدير المصنع-رئيس قسم المختبر ورقابة الجودة/ممثل الادارة للجودة(مدير تاكيد الجودة) , الشركة العالمية الحديثة لصناعة الزيوت النباتية.

يمكن المحافظة على العملاء من خلال ما يلي:

1- المحافظة على مستوى الجودة للمنتج او مستوى الخدمة المقدمة لهم

2-توفير المنتج  او الخدمة باستمرار

3- توفير المنتج بسعر مناسب قدر الامكان

sana imam
by sana imam , manager , Union Bank of India

Taking Ownership of key customers to enhance Customer Experience and Relationship value, providing Quality Customer Service and ensuring Customer Satisfaction

Aftab Ahmed
by Aftab Ahmed , QHSE Manager , NSCC International Ltd., Abu Dhabi, UAE

1. Treat your Customers Right – Genuinely Interact

2. Don’t Come on Too Strong – Respect Your Customers

3. Always Listen – Hear What Your Customers are Saying

4. Continue to Satisfy – Offer Ongoing Support and Specials

5. Treat a Customer Like a Valued Partner – Communication is Two Way

6. Build Trust – Alert Customers to Large Scale Changes, Good or Bad

7. Be Transparent – Honesty is Crucial When it comes to Mistakes

8. Follow Through on Your Word – Follow Up on Promises

9. Recognize Responsibility – The Customer is Always Right

10. Always Say “Thank You” – Kindness and Gratitude will Take You Far

Ahmed Alsherif
by Ahmed Alsherif , Business Developer Manager , OCS express

-Do what you already promised in your first meeting -Being proactive,always exceed his expectations. -Advise what product or service the client needs indeed,do not advise what is more profitable for you ,win win situation . - Don't lie even you lost the customer,the good reputation for you and the image of your company push the client to contact you in the future.

Mahroofa Baluch
by Mahroofa Baluch , Customer Service Manager , Sunway Holidays

a customer always needs to trust the company and to gain that trust there should be honesty, a reassuring feel and most importantly an outgoing personality of the person providing the job. it completely depends on the professional selling the product or service. it is quite simple. if trust is gained and the customer is satisfied you not only gain customer satisfaction and retention but also the loyalty of the customer and good word of mouth, which in turn could boost up the customer data base and sales of the company! :)  

DR MD ANWAR HOSSAIN
by DR MD ANWAR HOSSAIN , Moderator , bayt.com

You just maintain the rules & regulations of business which you continuing. Also should maintaining ethic & morality.

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