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How much can one customer with a bad experience cost my business?

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Question added by Salam Assi , Customer Service Officer , Etihad Bank
Date Posted: 2016/10/11
Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

1. Reputation will get spoiled 

2.  Sale leads will be difficult to convert

3.  Customer life time value will be reduced

4. Best employees will leave from our organisation

5. Organisation profit will go down.

 

Manzoor Alam
by Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

Through unhappy customer not only you may loose future business but he /she may create bad image/impact/experience for your business among the other possible customers because he /she has solid reason to change their minds.

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