Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What should be your next steps?

A customer is requiring a minor scope change and expects you to do this without delays and additional costs. You believe that you have adequate authorization to make the decision by yourself, but you are not quite sure.

A. A requested change is always an opportunity to get more money paid by thecustomer and to secretly solve schedule and quality problems. You should make some reasonable estimates on time, costs, risks etc. and then add a nice margin on top of that to calculate the new price.B. Customer satisfaction is your top priority. The customer gives you anopportunity to increase their satisfaction, which you should use to themaximum benefit. Most project managers have contingencies to cover risks; these can be used to pay the additional costs.C. Before making a decision you should have a look at the customer’s parking lot. If you find there many expensive, new models, it is likely that you can use the requested change to increase the profit from the contract. Otherwise you should reject the request.D. Handle the request according to the integrated change control processes described in your management plans. Then make a decision together with the appropriate change control body, whether the increased customer satisfaction will be worth the extra costs, work, risks etc.

user-image
Question added by DR MD ANWAR HOSSAIN , Moderator , bayt.com
Date Posted: 2016/10/11
Abdul Rehman
by Abdul Rehman , Electrical Engineer , Tamdeed Projects

Thanks for the invitation. My answer is D

ghazi Almahadeen
by ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................d

Sattar Abdulkarim  Mohamed
by Sattar Abdulkarim Mohamed , Country Sales Director , Ideal Technical Solutions

Thanks for the invitation. Option D - It is a relevant answer for such requirements mentioned above/  Minor scope change is required from the customer.

hisham abu dagga
by hisham abu dagga , Project Manager / مدير مشاريع , مؤسسة عبدالكريم العواض للمقاولات

Option D

Thanks for invtation

D. Handle the request according to the integrated change control processes described in your management plans. Then make a decision together with the appropriate change control body, whether the increased customer satisfaction will be worth the extra costs, work, risks etc.

Krishna   KHASANIS  PMP
by Krishna KHASANIS PMP , Project Manager-Electrical , Larsen & Toubro Ltd, P T & D (International)

Thanks for the invite.

In this situation I prefer to go with Option D .

More Questions Like This