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Concerning the angry Customer, we have to deal with him as a case need to be resolved by typical procedures and orientations before start new sales activities. The procedures which have to be followed with him as :
1- Reaching him by phone to organize a meeting to discuss the reasons behind this indignation
2- After clarification the real reasons, we try to find the best way to reduce his anger and outrage
3- Start to open direct channels with him constantly to treat with any misunderstanding with relevant solutions set up
4- Arrangement some invitations to him to visit the company's offices & factories to show him some solution to his requirements
5- Focusing on the positive things in his personality to develop the Interpersonal & Busines Relations
6- Submitting some proposals to meet his requirements with permanent contacts from time to time to know his future plans to give him the best offers & solutions
by love.. love can solve anything :D
First think like a customer / Real need of customer
Quality , Punctuality, Low Profit and improving customer care services before & after sale.
Never thought one time customer ... its a cycle one customer convert into thousand customer.
