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What you'll do if the customer give you very bad work , fighting , and he said bad word?

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Question added by MAHMMOD RADWAN , Visa Section , flydubai
Date Posted: 2016/10/17
Hasan Faraz Siddiqui
by Hasan Faraz Siddiqui , Project Manager-Process Development , APTARA TECHBOOKS

I WILL LISTEN TO HIM AND DO NOT INTERRUPT WHILE (THE CUSTOMER)  IS SPEAKING WHICH WILL LEAD ME TO KNOW THE REASON HE SO PISSED AND THEN CLAM THE CUSTOMER AND ASSURE HIM ABOUT THE SERVICES(BASIS OF COMPANY POLICY)

1. LISTEN

2. KNOW THE REASON.

3. CLAM THE CUSTOMER AND ASSURE HIM

4. STRONGER RELATIONSHIP

ghazi Almahadeen
by ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................ agreed with the answers Mr. Hassan Faraz Siddiqui

Khalil Al-Asbahi
by Khalil Al-Asbahi , IT Customer Service and support Manager, , Natco Information Technology Ltd ,Sana'

-Get Control of Yourself .

Listen and Let the Customer Vent.

Show the Customer You Care.

Don't Blame the Customer or the Company.

Try to Solve the Problem, or Get Someone Who Can.

-Finally, don't make promises you can't keep.

osama faitor
by osama faitor , مدير فرع , المصرف الزراعي

Actually this is what will happen

Just be quiet and call the management

 

thanks for the invitation

osama sohail
by osama sohail , Floor Incharge /Sales Officer , GGT (Gerber Garment Technology)

I will discuss about the issue customer have and also try to solve that issue and say soory to him/her for inconvenience and if still he want to scold us then also try to compensate customer so that customer can happy and come again.

Ahmad khan
by Ahmad khan , good , 3d home builders

Try to control and during work contecg to the office

Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

I fully agree with Mr. Khalil's excellent submission. However if this approach fails, you can involve some memebers you trust in mgt. Thanx for the invitation

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