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Do we have to tell all positive aspects and hide negative aspects of any product from our customer?

Customer Experience
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Question added by FURQAN ZUBERI , Assistant Manager Band II Customer Services , Habib Bank Ltd
Date Posted: 2016/10/18
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Tamer Marshoud
by Tamer Marshoud , Director Business Excellence , The Heart Of Europe

Thanks for sending me the invitation. This is called cheating and your customer will never trust you anymore. What you can do is to state the positive and negative aspects of a product while comparing it with another product based on the knowing what the customer wants in the product.

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