What is the expected response time for Professional Support?

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You have been plotting the response time for servicing each customer at a bank ...
Posted by:
Muhammad Farooq
07-June-2016

Website Support Desktop Support

Question added by Jad Nohra , IT Consultant , ITWorksMe s.a.r.l
Date Posted: 2016/11/01

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1 Answers

by Pradeepkumar S , IT analyst , Tata Consultancy Services

Its based on Level of issues/incidents category a customer expects. Normally we can have 15 mins for high Prior, 30 mins for Normal , Less than an hour for Low

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