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Which is the best help desk software that also support the active directory users?

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Question added by Salman Ahmed , Sr. System Engineer , Alpha Data
Date Posted: 2016/11/07
rajab asfour
by rajab asfour , network security section head , royal hashemite court

Spice works is very good especially if you're trying to minimize investment Stay away from Microsoft system center CA service desk is excellent but costly compared to spiceworks

Emad Badawi
by Emad Badawi , Research Assisstant , American University of Sharjah
Arun George KB
by Arun George KB , Technical Support Specialist/Engineer , Navigant BPM; Technopark,Trivandrum

ServiceNow is a cloud computing software whereit replaces email, file sharing, running around, texting, and phone calls.

Hussain Idris
by Hussain Idris , Team Leader , Fast Telecommunication Co. (FASTTELCO)

Manage Engine Service Desk pro

Ahmad A
by Ahmad A , Network Engineer , Advanced Engineering

Manage Engine Service Desk pro is the best help desk app that is also support windows Active directory.

Preston Azavedo
by Preston Azavedo , Desktop Support Engineer , Paradeep Phosphates Pvt. Ltd

Spiceworks is a good Help-desk solution, easy to handle, and includes quite a lot of features, assigning tickets to IT staffs, automated emails for ticket (opening comments and closing) to inteded employee's, etc..

ROBY STEPHEN
by ROBY STEPHEN , PC SUPPORT , KUWAIT MUNICIPALITY

ManageEngine ServiceDesk Plus

It offers an integrated package with Incident Management. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk 

Maged Hammour
by Maged Hammour , Network Admin , Hitek

I use ServiceDesk Plus

but iintensive for ram and pro and you must have last update for java

Muhammed Aneesh
by Muhammed Aneesh , Sr.System Administrator , Meeza-Qatar

You can go with Manage Engine ADmanager or Spiceworks. Both are complete ITIL ready. Also having AD administration components & utilities for easily manage your AD network

Anand Kalathil Thodiyil
by Anand Kalathil Thodiyil , Network and System Administrator , AGMC BMW Group Importers

I found Manageengine Service Desk Plus with Asset Explorer add-in. We can configure it with the active directory and gives more details about the system with Asset Explorer for support like IP address, Computer Name, Remote desktop option etc. 

Mohamed Dilshan
by Mohamed Dilshan , System & Network Administrator , CIMS Campus

I suggest Spiceworks.The main feature of Spiceworks’ free version is that it’s self-hosted.

If you don’t need or want that because you prefer the management and backups to be handled elsewhere then you should probably choose another option.

Stand-out features

  1. Free regardless of the number of agents
  2. LDAP/Active Directory Synchronization
  3. Mobile Integration
  4. Multi-Site Support
  5. Also offers server monitoring services

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