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If a customer is shouting at you and telling you not so good words, is the line "The Customer is always right" still applicable?

Customer Service Customer Experience
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Question added by Ana Rose Millena , Secretary cum Receptionist , Al Terhab Elect. Switchgear Dist. LLC
Date Posted: 2016/11/17
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Muhammad Usman khan
by Muhammad Usman khan , Creative Editor , Hijaz Islamic University

Not applicable to a customer shouting and yelling at you. He/she must pay some respect to get respect. If it won't happen, it means rules won't apply. 

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