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What is the difference between Service Owner and Service Manager ?

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Question added by Abdalla Allomani , Technical Support , Arab Sea Information Systems
Date Posted: 2016/12/04
Arman Ali
by Arman Ali , Assistant Manager - IT Service Management , Emirates NBD

Service Owner - responsible for setting service levels and KPIs 

Service Manager - responsible to monitor and ensures performance and effectiveness of the processes/services

Saeed Al Ghamdi
by Saeed Al Ghamdi , Princible Instructor & Training Consultant , Safety Innovations Training Center (SITC)

In simple term, an owner is a financial provider with no legal responsibility to the day-day outcome, while the manager is the person legally responsible for identifying needs, setting strategies, distributing assignments, following-up on day-day tasks & achievements and meeting business and operational goals that were set based on owner expectations.

Razeed Khan Mohamed Rizad
by Razeed Khan Mohamed Rizad , IT Assets Officer , UrbaCon Trading & Contracting

Service owner is accountable for a specific service, And the Service Level Manager is responsible for negotiating Service Level Agreements and ensuring that these are met.

Ala'a Alkhulufi
by Ala'a Alkhulufi , Freelance ICT Consultant (projects , accounts , pre/post sales and OP. management) , Self- Employed (Freelance),

Service Owner is accountable for the overall design, performance, integration, improvement, and management of a single service....While the

Service Manager is accountable for the development, performance, and improvement of all services in the environment.

SUNIL SIVADASAN
by SUNIL SIVADASAN , Assistant Manager

At a high-level, Owner is accountable for a service/process/task/product (by ensuring that the expected outcome & quality is delivered, maintained and improved) – whereas Manager is responsible for the same (by ensuring adherence/compliance and consistency)

Muath Khalbos
by Muath Khalbos , stc , Stc Solutions

In short word : Service Manager is responsible , service owner is accountable ..

Sujeeva Tissaarachchi
by Sujeeva Tissaarachchi , Senior Incident Manager , Commonwealth Bank

Service Owner is responsible for delivering a particular service whereas Service Manager is responsible for monitor and ensure performance and effectivenes

Mohammed Kattan
by Mohammed Kattan , Group HR Director , Elegancia

A Service Owner is a role that is accountable for the delivery of a specific IT Service(ITIL definition)

Service manager is someone who is responsible for day to day operations to deliver the service

Owner is accountable for a service/process/task/product by ensuring that the expected outcome & quality is delivered, maintained and improved.

Whereas Manager is responsible for the same by ensuring adherence/compliance and consistency.

 ITIL differentiates process Owner and Process Manager – in accordance with the accepted definition:

Process owner is responsible to ensure the process is fit for purpose – including, planning, design, implementation, monitoring and improvement of the process.Process Manager is responsible for the operational management of the process. Secondly ITIL defines the role of Service Owner. A Service Owner is accountable for a specific Service – end-to-end.

Service Manager is responsible who manages entire service management life cycle and Service Owner is accountable to one-one manageable services

Sreepathi Keshavan
by Sreepathi Keshavan , Senior Business Analyst , Mediterranean Shipping Company

Service Owner: Takes primary responsibility for a service including its design, objectives, process and KPIs

Service Manager: Ensuring servies are delivered in accordance with agreed business requirements. They are also responsible for negotiating requirements with business representatives.

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