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What is the difference between customer service and customer satisfaction?

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Question added by Jalal Taleb , General Manager , Xperts Group
Date Posted: 2016/12/05
nesrine abdallah mohamed
by nesrine abdallah mohamed , sales supervisor , allianz insurance company

customer service is how to serve customers by giving them the service needed but customer satisfactions is to serve you customer with high quality of sevice that makes them satisfied which van built a strong rapport between the customer and the employee which can open new business opportunities in the nearest futur

Deleted user
by Deleted user

A customer may be served and NOT be satisfied.

 

On the other hand, a customer cannot NOT be served when they're satisfied.

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